Work

Joined as the second product hire post-Series A and helped scale through Series B with major user growth. Led discovery with customers and end-users, shifted strategy from a standalone dashboard to a CRM-native workflow, secured integration approval through direct partner relationship building, and launched an integrations vertical that accelerated enterprise adoption and revenue growth.

• Field Rep Dashboard Portal for 1,800+ reps with predictive planning, routing, and behavioral insights
• Strategic CRM integration partnership that unlocked co-marketing and enterprise distribution
• Promoted to Senior PM in 3 months; led cross-functional teams and helped build product practice
• Helped drive 3x revenue growth in 6 months and supported Series B raise

Led a multi-year mobile app modernization initiative, migrating legacy on-premise infrastructure to cloud. Designed and implemented real-time peer-to-peer payment capabilities including instant transfers, auto-deposit functionality, and payment request features serving millions of customers.

• Cloud migration
• P2P payments
• Auto-deposit
• Payment requests

Built a self-service portal enabling HR administrators to manage employee group benefits online. The platform replaced phone-based workflows with digital capabilities for member enrollment, coverage adjustments, and plan administration, accelerating digitization during a period of rapid remote work adoption.

• Self-service portal
• Member management
• Coverage administration
• Digital onboarding

Designed and delivered a new customer loyalty program from the ground up, including native mobile applications. Led requirements gathering and technical delivery across a global property portfolio, creating unified digital experiences for guests across hotels, casinos, and entertainment venues.

• Loyalty platform
• Mobile apps
• Global rollout
• Guest experience

Implemented Salesforce to streamline the referral intake process for a home care organization. The solution digitized a multi-stage workflow, from hospital referrals through client screening, care treatment planning, goal setting, intervention delivery, and outcome assessment, coordinating multiple care coordinators across each case.

• Salesforce implementation
• Referral automation
• Care coordination
• Workflow optimization

Built an AI platform that helps physicians better understand patient files before appointments. The system analyzes patient history and medical records, surfacing relevant insights to streamline care delivery and support more informed clinical decision-making.

• AI analysis
• Patient insights
• Clinical workflow
• Care optimization

Developed an AI receptionist platform for allied health providers including RMTs, chiropractors, and other practitioners. The system handles inbound calls, answers patient inquiries, and books appointments directly into provider calendars, giving practitioners time back to focus on patient care.

• AI voice agent
• Appointment booking
• Calendar integration
• Call handling